You can track your shipment at any time using our online tracking tool on www.aramex.com

To ensure safety while shipping parcels, Britannia Mail Services discourages shipment of prohibited, restricted and dangerous items to any destination. For more information, you can download and read our list of Prohibited and Restricted Items.

Also note that some countries have additional restrictions, prohibitions, and acceptance processes for certain commodities. Please refer to the Customs Information page to check the prohibited/restricted items by country.

Yes, we do. At Britannia Mail Services, we are guided by a customer service charter, which ensures that we remain a smart and responsive partner even as we continue to deliver on our promises. For more details, please view the Britannia Mail Services Customer Service Charter.

While we try our best to keep our communication as simple and easy to understand as possible, we will, from time to time, use industry terminologies. For a complete list of terminologies, please view or download.

Please view our comprehensive list of Terms and Conditions here.

The Britannia Mail Services Parcel Express is the service of shipping parcels and packages and delivering them to their respective recipients. However, the minimum chargeable weight for parcels is 500 grams (1 lbs).

The Britannia Mail Services International Express service allows you to ship time-sensitive parcel(s) or document(s) weighing below 30 kilograms (66 lbs) to any location worldwide using the fastest available means.

The Britannia Mail Services Document Express service is used to deliver documents efficiently to their final recipients. This service, however, attracts a minimum chargeable weight of documents weighing 500 grams (1 lbs).

Distribution Service means that Britannia Mail Services will assume the responsibility of shipment distribution to multiple recipients (e.g. invoices, invitation cards).

Cash-on-Delivery (COD) is a service provided by Britannia Mail Services where merchants can get Britannia Mail Services to deliver their products to buyers and then collect the payment from the customers on their behalf.

Britannia Mail Services Return is a service that allows customers to send a documents or parcel that needs a signature or any other action and then needs to be returned to the shipper.

Britannia Mail Services Domestic is the service of shipping and delivering documents and parcels within the customer’s country.

You can ship with Britannia Mail Services using one of the following methods:

• Use the Online Shipping page to prepare your shipment
• Download and use our free ClickToShip software to prepare your shipment at your convenience
• Call your local Britannia Mail Services office using the office Locator and ask for a shipment pickup
• You can also drop your shipment at the nearest Britannia Mail Services office

For Express shipment, the following conditions must be met:

A maximum of 30 kilograms
A combined length of not more than 274 centimeters (108 inches)
The dimensions must not exceed 158 centimeters (62 inches)
Maximum value limit for an express shipment (per shipment piece) is US$50,000
If your shipment does not match any of the above conditions, then it cannot be shipped as Express.

Actual weight is the weight of the package while volumetric weight takes into consideration the dimensions of the package. For example, if you order a tall vase, the volumetric package weight will be calculated based on the Length x Width x Height divided by 5000.

When your package is received at our facility, we calculate both the actual weight of the package and its volumetric weight; the larger figure will be applied to your package. This procedure is followed by all airlines and freight forwarding companies.